cvc99's Privacy Policy

Section 1

Types of Information Collected

cvc99 collects various types of information that are essential for the proper operation of the platform and for providing you with the best possible service. The different categories of this information are described below.

1.1 Information You Provide Directly

Information you voluntarily provide during account registration and management includes:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)
• Payment information — such as bKash, Nagad, or Rocket account numbers

1.2 Automatically Collected Information

The following information is collected automatically when you use the cvc99 website or app:

• IP address and device identification information
• Browser type and operating system
• Session duration and page visit data
• Data collected from cookies and similar tracking technologies
• Transaction history and gaming activity logs

Section 2

Purpose of Data Collection

cvc99 uses collected information only for the following legitimate purposes:

1. Account management and identity verification: Information is essential for creating, securing, and properly managing your account. Age and identity verification is used to prevent access by minors.
2. Processing transactions: Payment information is required to complete deposit and withdrawal processes via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Providing customer support: Information is used to resolve your issues through 24/7 live chat and email support.
4. Preventing fraud and misuse: Suspicious activity is identified to ensure the security of the platform.
5. Compliance with legal obligations: Certain information must be retained to comply with applicable laws, regulations, and directives from regulatory authorities.
6. Service improvement: User experience is analyzed to improve the functionality of the platform.
7. Promotional communications: Subject to your consent, bonuses, offers, and related notifications are sent to you.

Section 3

Cookies and Tracking Technologies

cvc99 uses cookies and similar technologies that make your browsing experience smoother and more personalized. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security — without these, the platform will not function properly.
• Functional cookies: Used to remember your preferred language and settings.
• Analytical cookies: Used to analyze traffic patterns and improve services.

3.2 Cookie Controls

You can reject or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.

Section 4

Sharing Information with Third Parties

cvc99 never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology partners: Limited information is shared with trusted technology companies for platform operations, server hosting, and cybersecurity, who operate under strict confidentiality agreements.
• Legal authorities: Required information may be provided based on court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud prevention agencies: Information may be verified with relevant organizations to prevent fraud and money laundering related to online gambling.

Section 5

Data Retention and Security

5.1 Retention Period

cvc99 retains your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

5.2 Technical Security

cvc99 takes the following measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — no password is stored in plain readable form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorized personnel may access personal information

Section 6

Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

6.1 Access and Correction

You may access your account at any time to view stored information and request correction of any inaccurate or incomplete data.

6.2 Right to Erasure

You may request deletion of information that falls outside legal obligations. However, information related to ongoing transactions, pending disputes, or legal liabilities may not be immediately deletable.

6.3 Objection to Processing

You may withdraw your consent to marketing communications at any time. This will not affect service delivery; only promotional messages will stop being sent.

6.4 Data Portability

You may contact our support team to request a portable copy of information associated with your account.

Section 7

Protection of Minors

cvc99 strictly provides services only to persons aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Section 8

International Data Transfers

cvc99's technology infrastructure may run on servers located in various countries. In such cases, your information may be transferred outside Bangladesh. However, we ensure that any such transfer complies with international data protection standards and that the information receives the same level of protection.

Section 9

Third-Party Links

The cvc99 platform may contain links to external websites — particularly when being redirected to payment service portals. cvc99 is not responsible for the privacy policies of these external sites. You are advised to read their own privacy policies before visiting these sites.

Section 10

Changes to the Policy

cvc99 reserves the right to update this Privacy Policy at any time. For any significant changes, you will be notified via your registered email address or through a clear notice on the platform. Continued use of the platform after changes will be considered as your consent to the updated policy.

The current version of this policy will always be available at cvc99.lat/privacy-policy. We also retain the dates of previous versions where possible so you can compare changes.

Section 11

Consent and Applicable Law

This Privacy Policy is formulated in accordance with applicable laws and regulations of Bangladesh. If any provision of this Policy conflicts with the laws of your jurisdiction, that provision will be considered a limited modification, with no effect on the validity of the rest of the Policy.

By using the cvc99 platform, you confirm that you are at least 21 years of age, that you have read this Privacy Policy, and that you consent to its terms.

Contact

Get in Touch with Us

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact our support team — we provide service in both Bengali and English.